FAQ

(Frequently Asked Questions)

Are the earrings heavy even though they are large?

Not heavy, they are extremely lightweight.

Each style/size has a different weight, but even the largest earrings we carry are very light in weight. 

Are these earrings costume jewelry?

Yes, our earrings are considered costume jewelry meaning they are not made of "real metals such as 10K gold, etc."

However, our earring posts (the part that inserts into pierced ears) are 925 silver plated (on brass) and are nickel free.

Do you ship worldwide? 

Yes, however you need to email us first to STATUSAVENUE@GMAIL.COM, with the earrings you would like to purchase and the address with postal code of where it will be shipped too. We will get back to you with the most accurate quote. * Please note- Upon finalizing customer orders, some shipping/billing addresses may need time for verification, especially if shipping area/country is flagged "high risk" for fraud.

Will the colour come off the earrings? Rub off?

No, our earrings are topped with a protective coating that allows you to wipe them (dry tissue or lightly dampened tissue) from make up or sweat easily. Avoid rubbing too hard or abrasively just to be safe, and store your earrings in the white box it came in or any other box you like and avoid storing in high extreme temperatures. Can be worn in hot, sunny climates doing usual things however, just like anything else sitting in/under any extreme cold/hot temperature they may be affected. We want your earrings to last and believe they will if you take care of them and store them as suggested which is in the box, and away from direct cold/heat.

Do you sell clip-on earrings?

Unfortunately, not at this time.

What does "Freshly Made" mean for earrings?

Our Freshly Made Earwear aka earrings are made "Fresh," meaning many times they are made to order.

For online orders- when a customer purchases and the order is verified/finalized, we then start producing, hand-painting, and hand-detailing. 

How long for my earring order?

Depending on the amount of orders and availability, please allow up to 14 business days. Please understand the nature of our handcrafted business. Of course, there are those good ol' holidays that will affect and delay orders. We truly appreciate your purchase and patience. Feel free to contact us at STATUSAVENUE@GMAIL.COM.

What is the Status Avenue return/exchange policy?

*For hygienic reasons, the following items cannot be exchanged or returned, will be FINAL SALE:

  • Earrings

  • Jewelry

  • Undergarments/intimate wear

  • Swimwear

All "on sale," clearance, or freshly made/made to order, items are final sale and cannot be exchanged or returned.

Returning and/or not accepting your order without written approval from Status Avenue will be denied and a fee of $15.00USD will be charged plus any other fees associated with the shipping costs. Our items take time to create, so please respect the art. 

Do you have a physical store?

Not at the moment. We occasionally do pop up vendor events, but we are mostly online based.

I love my earrings, how do I get featured on Status Avenue social media platforms such as Instagram and/or website?

Thank you, we are so happy to hear you love your earrings!

To be featured on our social media platforms, please submit your pictures/video (preferably in good lighting, clear and high resolution, if possible) to STATUSAVENUE@GMAIL.COM or send as a Direct Message to our Instagram @STATUSAVENUE.

Follow us on Instagram and stay tuned to see if you will be posted.

Good luck on your submission.

We appreciate your support and love!

What if I received my earrings and they arrived damaged?

We understand that things happen out of our control and sorry to hear. 

We require a pic & video (front and back of earrings) of the damage WITHIN 3 days from confirmation of your order shipment,

send it to STATUSAVENUE@GMAIL.COM.

Any evidence sent after 3 days of confirmation of shipment will be not be considered.

Buyer is fully responsible for costs to ship back to STATUS AVENUE (we highly suggest to choose an option with tracking).

 

If we do not receive the actual items or if package is lost, stolen or missing, STATUS AVENUE will not be held responsible. 

Please provide 2 pieces of proof such as an official receipt from post office that you shipped to our PO BOX and proof/confirmation of delivery to our PO BOX address. 

Return earrings back in the original packaging, all tags, letters/cards, tissue paper, boxes, any gifts that were included with the purchase. Return it exactly with everything in box, anything missing will void any type of replacement. 

IF there is a way we can offer advice on how to fix it without sending it back we will gladly inform you.

 

We are press/media and would love to feature the Status Avenue brand, how can we?

We are humbled and excited by this and would love to know more, please send all inquiries and necessary information, links to STATUSAVENUE@GMAIL.COM. Thank you.

For inquiries, questions, etc. not listed here?

Please send all inquiries through our website contact page or email STATUSAVENUE@GMAIL.COM. 

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